Making a rod for your own back
Posted by Justin on Sep 5, 2009 in Abaddons Musings, beer, lawyers, local, logic, lunch, pubs | 3 comments Pursuing a service standard of “Excellent” is definitely a case of making a rod for your own backIn my business, I strive for a truly excellent standard of service and, inevitably, I do not always achieve it. When I fail, I feel mortified, but (illogically) I also slightly resent it when clients point out how I have failed to achieve the standard I try to set – I feel unfairly...read more