Discounting legal fees

Posted by Justin on Jan 27, 2011 in Nelsons' Column | 0 comments I have touched on this before, but thought I should give a little more explanation. We offer discounts in appropriate circumstances – to members of an established discount scheme, or on referrals from business networking groups we belong to, or to established clients who have already gone through the ID checking procedure, for instance Outside these situations, we do not discount our...
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What is client care all about?

Posted by Justin on Jan 24, 2011 in lawyers, Nelsons' Column, professionals, service | 0 comments A convenient – if probably incomplete – way to assess the quality of client/customer care being provided by a business, including a legal services business, is to consider four elements – – Competence – Confidentiality – Commitment – Courtesy Competence almost speaks for itself, but includes not taking on work outside one’s area of competence....
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Nelsons’ Column blog – what’s it about?

Posted by Justin on Jan 22, 2011 in Nelsons' Column | 0 comments Nelsons’ Column is the blog for legal news and views from Nelsons – I hope that staff will contribute as much as I do, though they seem reluctant at present. I hope it will give readers some insight into what goes on in a solicitor’s office and will help explain some of the difficulties we encounter, how we try to resolve them, and why we do what we do and give the advice we...
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New website – awaiting launch

Posted by Justin on Jan 20, 2011 in Nelsons' Column | 0 comments This is our new – as yet unlaunched – website for our merged brands: Justin Nelson (dealing with commercial work) will merge with Nelsons (dealing with residential conveyancing) to come under the single “Nelsons” umbrella This will simplify life for us, and for our clients, who must have been quite confused by the two brands on occasions! For fuller details, please see...
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Commoditisation -v- the old-fashioned “family solicitor”

Posted by Justin on Jan 16, 2011 in accountants, conveyancing, estate agents, lawyers, Nelsons' Column, professionals | 0 comments In The Private Patient, the author – P D James – several times includes an assumption that “people of means” will have a permanent solicitor – a family solicitor – who knows their background and previous dealings, and can give a broad range of advice and information. While this used to be the case – and is a useful means for fictional detectives to find...
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